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  • Services
    • Featured Services
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    Loss Adjusting

    When loss occurs, Crawford is there with the right team, the right technology, and the right processes to help you restore and rebuild.

    Oil rig on fire in the middle of the ocean

    Technical expertise and established partnerships to properly assess, collaborate, and resolve even the most complex claims.

    Global Third Party Administration Preview Cards 480X270

    From loss adjusting to medical management to managed repair and more, Crawford delivers effective TPA solutions to save you time and money.

    Global Managed Repair Preview Cards 480X270

    Deliver a world-class experience to your customers from first notice of loss all the way through to finished repair.

    Global Medical Management Preview Cards 480X270

    A comprehensive set of clinical management programs focused on compassionate care.

    Global Wegolook Preview Cards 480X270

    Deploying inspectors through a variety of networks to gather claims information faster and more efficiently than ever before.

    Crawford Catastrophe Services

    Industry-leading adjusters combined with innovations in technology and workforce management deliver value to clients when they need it most.

    Global Service Offering 24 7 Claims Intake Preview 480X270

    Faster claims intake means faster response — and faster response means better claimant and policyholder satisfaction... and lower claims cost.

    Global Service Offering Accident Health Affinity Preview 480X270

    With the ability to scale and customize to your specific business needs, Crawford can deliver claims handling solutions very few businesses or…

    Global Service Offering Auto Preview 480X270 V2

    Crawford’s auto services division is driven to resolve vehicle claims quickly and accurately the first time.

    Global services building consultancy preview

    A concierge-level solution for large and complex loss management through a nationwide network of expert commercial contractors.

    Global Service Offering Casualty Liability Preview 480X270

    With so many variables, casualty and liability claims can stifle productivity. Crawford blends innovation and expertise to deliver…

    Workers in a contact center responding to incoming phone calls.

    Crawford’s state-of-the-art global contact center combines the latest telephonic advances with highly trained professionals to deliver an…

    Global contents services previewcard

    Scalable for all types of losses, Crawford contents provides a turnkey recovery program to get policyholders back to life.

    Criminal using stolen credit card to commit fraud

    Crawford provides a counter fraud service that is truly unique in the marketplace from first notification of loss to the court of appeal.

    Global Service Offering Cyber Risk Preview 480X270

    Crawford’s Global Technical Services (GTS) group specializes in responding to and mitigating the damage from cyber-related events.

    Globalservice Offering Data Analytics Preview 480X270

    With an industry-leading analytical approach, Crawford can reduce overall claims cost and add efficiency to your claims management processes.

    Executives gathered around a conference room table

    Our team of highly experienced and multilingual adjusters, including those with legal and accounting backgrounds, manages a variety of D&O and…

    Global Service Offering Disability Leave Preview 480X270

    Crawford’s highly experienced team of professionals and comprehensive scope of services offer a great way to facilitate employee recovery and…

    Global Service Offering Educational Service Preview 480X270

    Crawford was founded on the idea that “knowledge and creativity is power” and for nearly 80 years, we’ve focused on education and training as…

    Beautiful rural country landscape

    Backed by extensive technical expertise, our adjusting and claims management service offers a fully-integrated, global solution to pollution…

    Global Service Offering Forensic Accounting Preview 480X270

    At Crawford & Company, our Global Technical Services group delivers forensic accounting expertise through its roster of specialized professionals.

    Forensic engineers working on a job site

    Our team of forensic engineers has extensive experience identifying a variety of civil and structural engineering and construction related…

    Uk Global Client Preview 480X270

    The Global Client Development team specializes in designing, implementing and managing multi-national and global claims management programs to…

    Crawford Legal Services

    Crawford Legal Services is reimagining legal solutions, offering a range of integrated and unbundled legal services both locally and globally.…

    Global service osha recordkeeping preview

    Broadspire’s integrated OSHA service offering completely offloads all of your data collection, log creation and recordability decisions.

    Global Pcs Preview 480X270

    Crawford & Company has developed premium private client services tailored to the diverse and complex requirements of our high net worth customers.

    Global Preview Recall 360 480X270

    Crawford & Company can help your business plan for, respond to, and mitigate the impact of any product recall. Designed with modular…

    Global Service Offering Property Preview 480X270

    Restoring and rebuilding foundations for businesses and individuals around the world.

    Us subrogation preview card 480x270

    Don’t let missed opportunities for a full recovery affect your bottom line. Our loss specialists will investigate, evaluate, and communicate…

    Craw temp housing preview 480 270

    When catastrophic events render a policyholder's home uninhabitable, Crawford's temporary housing services swiftly step in to provide…

    Global Service Offering Workers Compensation Preview 480X270

    Ensuring the right care for your claimants and the most efficient processes for your business.

  • Industries
    • Insurance & Risk
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    Global Insurance Carriers Previewcard

    Optimize your claims processes and delight your customers.

    Global Insurance Brokers Previewcard

    Backed by our innovative array of services, you’ll always be the hero to your clients.

    Global Corporates Previewcard

    Comprehensive solutions for businesses in any industry.

    Global Preview Card Lloyds 480X270

    Exceeding expectations for syndicates, brokers, insureds, coverholders, and MGAs.

    Uk Agriculture Preview 480X270

    Modern agribusiness is expansive and extraordinarily complex. Crawford's agriculture practice understands this and delivers needed expertise…

    Global Construction Previewcard

    For over 77 years, Crawford has solved the world’s most complex claims handling challenges, including those of our many construction industry…

    Camera man filming a scene in a doctor's office

    The media and entertainment industry has never been larger or more complex, encompassing high degrees of risk, unpredictability, and potential…

    Aerial view of city

    With dedicated specialists in cyber risk, forensic accounting, and many other specialties, in addition to its focus on regulatory compliance…

    Group of healthcare professionals meeting

    Beginning at implementation and continuing to claim resolution, Crawford and its global TPA, Broadspire, provide specialized protocols to…

    Global Hospitality Preview Cards 480X270

    Crawford's extensive capabilities and wide range of services are a perfect match for businesses in the hospitality sector. We combine over 75…

    Batteries on a conveyor built in a manufacturing facility

    At Crawford, we understand the extensive needs of manufacturers and offer a suite of services designed to support their operations and…

    Uk Marine Transportaion Preview 480X270

    With a dedicated, global marine team consisting of hundreds of experts, our services are comprehensive and specialized. Whatever the scale of…

    Mining equipment outdoors

    From massive landslides in an open pit mine to barricade failures causing fatalities underground, Crawford understands the unique needs of…

    Solar and wind farm

    The world of power and energy has never been more dynamic. Insurance coverage in this industry is as complex as the potentially staggering…

    Ornate columns outside a government building

    Crawford & Company supports public sector entities with innovations that increase efficiencies while offering the transparency, regulatory…

    Luxury apartment building in city

    Crawford offers dedicated, commercially-focused services for the real estate industry, placing pro-active settlement, regular communication…

    Delivery truck unloading at a commercial loading dock

    Crawford offers the depth of experience needed to solve the unique risk-related challenges facing the retail and wholesale industries.

    Global Transportaion Preview Cards 3 480X270

    When your business depends on moving, Crawford is here to keep the wheels in motion.

  • Innovation
    • Overview
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    Global innovation preview

    More than just technology: it takes proven expertise to transform how claims and risk are managed.

    Global innovation asservio preview

    Asservio is Crawford’s leading-edge estimate review technology that eliminates friction and ensures faster, more accurate property repair estimates.

    Digital desk preview 480x270

    Digital Desk is a one-of-a-kind, automated, single-portal claims adjusting platform packed with robust features and integrates with leading…

    Global yougolook preview 1 480x270

    Designed with policyholders in mind, YouGoLook guides users step-by-step as they capture the images and information required to document their…

    Global innovations 3d property scan previewcard

    Through a partnership with HOVER, Crawford provides customers and their policyholders exclusive access to the next generation of innovative…

    Global code preview

    C.O.D.E. uses Crawford’s vast inspection services and innovative technologies to help you quickly and accurately assess damage and resolve…

    Global digital assist preview card

    Crawford Digital Assist makes available a wealth of claims handling solutions to support your desk adjusting operations.

    Global Escape Of Water

    Crawford’s Escape of Water solution combines IoT technology with proven services to deliver a rapid and reliable response at the first sign of…

    Global Wegolook Preview Cards 480X270

    Instantly connecting claims handlers with networks of specialized, on-demand resources.

  • Expertise
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    Global Our Story Preview Cards 480X270 V2

    For over 80 years, our guiding principles have been embedded in Crawford’s culture, shaping the company’s ongoing commitment to putting people…

    Global Locations Preview Cards 480X270

    With hundreds of offices and service centers around the world, Crawford is everywhere you need to be.

    Circles filled with human faces scattered across a globe

    Crawford's scale and reputation allow us to build strategic relationships with true experts in their industries and their specific locales,…

    Global leadership previewcard 2 480 X270

    Meet our Executive Leadership Team and other leaders of Crawford's worldwide organization.

    Expansive roadway near to windmills

    At Crawford, we’re moving in the right direction. More than ever, we are committed to acting sustainably and responsibly by focusing on three…

    Diverse group of co-workers sitting around a conference table

    At Crawford, we're fostering a culture where diversity, equity and inclusion (DEI) are at the heart of our values and play an integral part in…

    Global Preview Careers 480X270 V2

    At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for…

    Global Press Preview Cards 480X270

    Discover recent placements, company news and additional Crawford resources.

    Global Contact Us Preview Cards 480X270 V2

    We’re here to help! Team members around the world are standing by to assist you and your business.

  • Resources
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Our Story

Honesty and integrity above all

In 1941, Jim Crawford opened the first Crawford & Company office in Columbus, Georgia. He founded the company on three principles.

1. Honesty and integrity above all 2. Hard work pays 3. Knowledge and creativity is power

For over 80 years, these principles have been embedded in Crawford’s culture, shaping the company’s ongoing commitment to putting people first and delivering the highest quality service for its customers. To learn more about Crawford's ongoing commitment to ethical business practices, we invite you to review our global code of business conduct and ethics.

Our purpose

Restoring lives, businesses and communities.

Our values

Our purpose is embedded in our values — to RESTORE is a part of everything we do.

Global Our Story Content Restore Graphic 2X

Since 1941

What started as an attempt to make milk truck deliveries more efficient has evolved into a global enterprise, solving claims-handling challenges for thousands of businesses around the world. It’s a long, proud history, and you can review many of the highlights below.

1941
Global Timeline 1941 Jim Crawford 600X400

Jim Crawford opens the first Crawford & Company office in Columbus, Georgia.

1946
Global Timeline 1946 Training 600X400

Jim Crawford creates an employee training program that would later evolve into Crawford Educational Services and set the standard for education of claims adjustment in the insurance industry.

1948
 

Crawford establishes new company slogan — "Top quality, promptly"

1950
Global Timeline 1950 Batonrouge 600X400

The company’s first acquisition of L.C. Arney, an independent adjusting company, opens the door to Baton Rouge, Louisiana at a cost of only $7,000.

1957
Global Timeline 1957 London 600X400

Crawford opens an office in London, beginning its international expansion.

1967
Global Timeline Toronto 600X400

Crawford expands to Canada, initially with offices in Vancouver and Toronto.

1968
Global Timeline 1968 Publiclytraded 600X400

Crawford becomes a publicly traded company issuing 225,000 shares of common stock at $16 per share.

1971
 

Crawford’s MAYDAY, a 24/7 claims referral service revolutionizes the industry and solidifies Crawford as the leading innovator of claims solutions.

1972
Global Timeline 1972 Catastrophe 600X400

Rehabilitation, risk management, and catastrophe support are added to the Crawford service catalog as Crawford expands beyond property and casualty.

1981
Global Timeline 1981 Risksciencesgroup 600X400

Crawford debuts Risk Sciences Group (RSG), a risk management service that gives self-funded corporations the ability to better understand their risk situations and manage them more effectively.

1990
 

Crawford begins a decade of global expansion, acquiring Graham Miller Group, Brocklehurst Group and Thomas Howell Group during the 1990s.

1991
Global Timeline 1991 50 Years 600X400

Crawford celebrates 50 years in business.

1998
Global Timeline 1998 Canada 600X400

Crawford acquires Adjusters Canada Inc., becoming the largest loss adjusting firm in Canada.

1999
Global Timeline 1999 Cc Gcg 600X400

Crawford acquires Contractor Connection adding managed repair to its growing suite of services.

2006
Global Timeline 2006 Broadspire 600X400

- Broadspire, Crawford’s largest acquisition to date, adds global TPA services, medical management, and more to the Crawford portfolio.
- Specialist Liability Services acquired in the UK to ensure continued growth in the Lloyd's and London market.

2010
 

Contractor Connection launches in Canada

2014
 

The Company's second largest acquisition, GAB Robins, significantly increases Crawford's claims handling business across a wide range of product lines and bolsters its global specialty claims services.

2015
Global Timeline 2015 Gbsc Manila 600X400

Crawford establishes its Global Business Service Center (GBSC) in Manila, Philippines, to consolidate and scale business functions and services.

2016
Global Timeline 2016 75 Years 600X400

- Crawford celebrates 75 years in business.
- Crawford Innovative Ventures (CIV) begins its work researching and investing in partnerships and acquisitions to support Crawford’s strategic plan.

2016
Global Timeline 2016 Wegolook 600X400

Through CIV, Crawford acquires a majority interest in WeGoLook, an on-demand field services company combining technology with the gig economy to gather and validate information anytime, anywhere.

2018
2018 600X400 Timeline

- WeGoLook launches in the UK, pushing forward ongoing innovations in claims management and significantly enhancing claims responsiveness.
- Crawford & Company (Canada), Inc. announces acquisitions of Cherrie Griffith Ltd., a provider of risk and claims services in the Ottawa region, and James, Dube, Spraggs Adjusters Ltd., with locations in Winnipeg and Brandon, Manitoba.
- Crawford celebrates 50 years as a public company.

2019
Plrb 2019 480X280 Escape Of Water

Crawford introduces the industry’s first smart water-detection product.

2020
 

- Rohit Verma named CEO and Joseph Blanco named president.
- Crawford establishes Office of Diversity, Equity and Inclusion.
- Crawford acquires HBA Legal, and it becomes part of Crawford Legal Services.

2021
80th anniversary our story time line image

- Crawford celebrates its 80th anniversary.
- Crawford acquires Praxis Consulting, edjuster and BosBoon Expertise Group BV.

Today

Crawford is the largest publicly listed independent provider of claims management and outsourcing solutions globally with nearly 9,000 employees in over 70 countries around the world.

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  • Home
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    • Featured Services
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    • Large and Complex
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    • Property
    • Subrogation and Recovery
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  • Industries
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    • Public Sector
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    • Retail and Wholesale
    • Transportation
  • Innovation
    • Overview
    • Innovation Home
    • Explore Technologies
    • Asservio
    • YouGoLook
    • Escape of Water
    • 3D Property Scan
    • Digital Assist
    • On-Demand Estimatics
    • Digital Desk
    • WeGoLook
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    • Text "Claim" to 877-531-4803
  • 24/7 Hotlines
    • ClaimsAlert Hotline
    • 877-346-0300
    • Commercial Trucking Claims Hotline
    • 866-420-1689
    • Submit a Claim
    • US Claim Submission Portal
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    • United States
    • Canada en fr
    • United Kingdom
    • Australia
    • Asia
      • China
      • Hong Kong
      • India
      • Indonesia
      • Japan
      • Malaysia
      • The Philippines
      • Singapore
      • Taiwan
      • Thailand
      • Additional countries served by Crawford's global network. Learn more >

    • Europe & Middle East
      • Belgium
      • Denmark
      • Finland
      • Germany en de
      • Ireland
      • Italy en it
      • Middle East
      • Netherlands en nl
      • Norway en no
      • Poland en pl
      • Spain en es
      • Sweden en sv
      • Additional countries served by Crawford's global network. Learn more >

    • Latin America
      • Argentina en es pt
      • Brazil en es pt
      • The Caribbean
      • Chile en es pt
      • Mexico en es pt
      • Panama en es pt
      • Peru en es pt
      • Additional countries served by Crawford's global network. Learn more >

    • Additional countries served by Crawford's global network. Learn more >

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