FAST Training

Overview

Crawford’s Flood Adjuster Specialized Training (FAST) webinar is designed to get currently active and veteran flood adjusters up to speed on current requirements and trends from FEMA’s Nation Flood Insurance program (NFIP). The FAST course is offered entirely online and encompasses a broad scope of flood claim topics both technical and insightful including carrier specific estimating standards, operational guidance, and standard processes. The course also includes a discussion on FEMA's RCQC program summary, outlining objectives and benefits of oversight, with examples of what FEMA is looking for and why. You will learn about our unique, and extremely valuable VTA program, flood adjuster compensation, and our adjuster plan for success. At Crawford we believe that proper training and support is the cornerstone to developing successful adjusters. Our flood adjuster training programs focus on preparing our students to handle all aspects of the flood claims process to certify the best possible claim experience for both the policyholder and the adjuster.

Course Requirements for the Virtual Classroom

Students of this course should meet the following criteria before attending the virtual class:

• They must be in good standing with FEMA/NFIP
• They must be in good standing with Crawford and its affiliates
• Have an active FCN
• Must receive the invitation to attend the course
• Must satisfy attendance requirements

What to Expect

The class begins at 9:00 am (CST) and will end by 4:00 pm (CST). There will be a 30-minute lunch break around noon and periodic pop quizzes throughout the course to evaluate progress and verify attendance.

Course Objectives

• Flood adjuster basics and what’s new in the NFIP
• Flood Adjuster Claim Handling
• Adjuster Support and VTA involvement
• NFIP Photo Requirements
• NFIP Claims Manual Overview
• Crawford’s Estimating Standards
• Proper Claim File Documentation
• Standard Processes and Operational Guidance for Outside Adjusters
• Recommended equipment and helpful tips for the field
• Potential opportunities with Crawford’s Flood Division

This course is presented online and provided at no charge, but you must register to attend because it is an invitation only event. So don’t forget to register for these events and we look forward to having you with us.